baj life Privacy Policy

This Privacy Policy ("Policy") is a legally binding document of the baj life platform. It sets out how baj life ("we", "our", or "the Company") collects, processes, stores, and protects the personal information of users ("you" or "member").

By registering on the baj life platform or using any of its services, you are considered to have given your consent to all the terms of this Policy. This Policy must be read alongside our Terms and Conditions and the two complement each other.

We are especially committed to users residing in Bangladesh and always strive to protect their personal information. For any questions about the matters described in this Policy, please contact our support team.

baj life collects various types of personal information, which come primarily through two means — directly from you and automatically during your use of the platform.

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Residential address
• Password provided at the time of account creation
• Documents uploaded for identity verification (such as NID, passport)
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Information

• Device information — model, operating system, browser type
• IP address and geographical location (up to country level)
• Session information — login time, time spent on site, pages visited
• Gaming history — betting records, win/loss data, transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from third-party verification services for identity verification purposes. This information is used solely to confirm the authenticity of your account.

baj life uses collected information only for specific and lawful purposes. The main areas of our use are outlined below:

3.1 Account and Service Management

• Creating, verifying accounts, and ensuring secure login
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Keeping gaming transaction records and resolving disputes

3.2 Customer Support

• Providing support via live chat and email
• Quick resolution of complaints and queries
• Sending necessary notifications and updates

3.3 Security and Fraud Prevention

• Detecting multiple accounts and fraudulent activity
• Monitoring suspicious transactions
• Maintaining the technical security of the platform

3.4 Responsible Gaming

By monitoring users' gaming behaviour, we try to ensure responsible gaming. In accordance with our Responsible Gaming policy, if a risky pattern is observed in a member's activity, we may take necessary action.

baj life never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted third parties engaged for payment processing, identity verification, and technical support. These organisations are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a law enforcement authority. In such cases, we will provide only the information that is legally required.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities to prevent financial fraud or misuse of the platform.

4.4 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new authority, but the terms of this Policy will remain in effect.

Cookies and similar technologies are used on the baj life website and app. They help improve your browsing experience and keep the platform functioning properly.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Collect statistics on site usage, which help us improve our services.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

baj life applies industry-standard technical and organisational measures to protect your information.

6.1 Technical Security

• Data transmission is secured through SSL encryption
• Sensitive information (passwords, payment data) is stored in encrypted form
• Regular security audits and system monitoring
• Firewalls and intrusion detection systems to prevent unauthorised access

6.2 Organisational Security

• Only authorised staff may access personal information
• Regular training provided to staff on data protection
• Strict internal policies governing data processing

However, no transmission or storage of information over the internet can be guaranteed to be completely secure. We are committed to the highest level of protection, but we cannot guarantee absolute security.

baj life retains your personal information only for as long as it is necessary to fulfil the purposes for which it was collected.

7.1 Active Accounts

All relevant information is retained for as long as your account remains active. Transaction records are kept for long-term legal and financial audit requirements.

7.2 After Account Closure

Even after an account is closed, information necessary to meet legal obligations may be retained for a specified period. Once that period ends, the information is securely deleted or anonymised.

7.3 Marketing Communications

If you opt out of marketing communications, a record of that decision will be kept to ensure no further messages are sent to you.

baj life members enjoy the following rights regarding their personal information:

• Right of Access: The right to request a copy of the information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that data processing be limited in certain cases
• Right to Portability: The right to receive your information in a structured format
• Right to Object: The right to object to the processing of your information for specific purposes

To exercise these rights or to learn more about our data protection practices, please contact our customer service team. Identity verification may be required for some requests.

baj life strictly prohibits the use of its services by anyone under the age of 21. This platform is intended exclusively for adults (21+).

We do not intentionally collect any information from underage individuals. If we become aware that an underage person has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on this platform, they may contact our customer service immediately.

baj life's servers and service providers may be located in various countries. As a result, your information may be transferred to or stored outside of Bangladesh.

For any such transfer, we ensure that the recipient country maintains an adequate standard of data protection, or that standard is ensured through contractual arrangements. The protection of your information is maintained throughout such transfers.

baj life reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made:

• The "Last Updated" date at the top of this page will be changed
• Registered members will be notified via email or app notification
• A notice will be displayed on the platform for significant changes

If you continue to use the platform after the updated policy has been published, you will be considered to have consented to the new policy. It is therefore recommended that you review this page regularly.

For a complete understanding of the overall terms of our services, you may also visit our About Us page.

If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us. Our customer service team is available in Bengali and English, 24 hours a day, 7 days a week.

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) section, which has detailed answers on account, payment, and bonus-related questions.